About Farfetch Malaysia
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What’s So Special About Farfetch
Known as an e-commerce luxury fashion retail platform, Farfetch offers brand-name products from more than 700 fashion brands all over the world. These award-winning company partners up with several renowned luxury brands including Yves Saint Laurent, Chanel, Louis Vuitton, Burberry, Comme des Garcons; you name it, they’ve got it.
Products Offered on Farfetch
Ranging from clothes and shoes to jewellery and vintage bags, Farfetch constantly keeps its website updated with over 100 styles each day according to each season. You can get some ideas on how to dress yourself up for certain seasons.
Not only that, Farfetch’s customization service allows shoppers to add a tad more personality to their favorite items. Change the material or color of a part, and put finishing touch on it with your initials.
If you’d like to look for more awesome deals, click on the SALE tab to find thousands of items at up to 60% off.
Farfetch Products in Malaysia
Free Global Returns & Returns Process
Thinking of returning your delivered item(s)? There’s a free 14-day return policy with some steps to follow. You may return or deliver them to the Farfetch partner boutique or brand they were ordered from within 14 days after your delivery date. It is recommended that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the relevant Farfetch partner’s location within 14 days.
How to book a free returns pick-up?
- Go to 'My Orders & Returns' in your Farfetch account
- Select your order
- Select ‘By courier’ and select the item(s) to be returned
- Confirm your pick up address and pick up time
- You will be sent a collection confirmation email with all the details you’ll need to complete the return. If you are returning items to multiple Farfetch partners, please request a separate collection for each one under ‘My Orders & Returns’.
Image courtesy of Ariel Kim from Bo’s Blog
Important things to take note:
- Prepare your package with the documents enclosed in your order
- Place the item(s) with all the original packaging inside the Farfetch box and leave it open for the courier to check the contents.
- Attach the Return Label (shipping waybill) and a signed Return Note to the outside of your Farfetch box and hand the courier the spare copies of both documents.
More about the terms and conditions under Returns policy here.
Your refund will be issued to you via the original payment method excluding delivery fees after your return has been processed by Farfetch partner. To track the return of your package with their carrier, use the tracking number on your Returns label or check the status in My Account under ‘Orders & Returns’.
An alternative to that is having your refund issued as Farfetch credit; which will automatically be applied at checkout the next time you purchase something new.