With more than 330 million internet users in Southeast Asia (SEA), various researchers & analysts has highlighted that eCommerce in the region is well on track to become a major industry in the years to come. A research by Google indicated that SEA’s internet economy growth has exceeded expectations and has reached $50 billion in 2017, outpacing earlier growth expectations by 35%.
Vital indicators of SEA’s eCommerce potential
1. SEA is a mobile-first economy
The average Southeast Asian spends about 3.6 hours utilising mobile internet every single day. This figure is not just the highest in the world but is the only region with this unique statistic.
Analysing data from six major cities in the region (Singapore, Malaysia, Indonesia, Philippines, Vietnam and Thailand), a separate study highlighted ‘m-commerce’ has grown on average 19% and now captures 72% of the overall eCommerce web traffic. Leading the pack is Indonesia which now has a staggering 87% share of mobile traffic. Across the region, desktop traffic has not exceeded 30% of web traffic indicating the importance of having a mobile friendly platform for eCommerce merchants.
2. Southeast Asians spend almost twice as much time as Americans in eCommerce marketplaces
Shoppers in the region are relentless consumers as they are very likely to shop during working hours as well. Considering the average number of orders of the local country as reference (100%), the number of orders is highest between 9am and 5pm when people are traditionally at work or school. However, this will defer for Singaporeans who seem to enjoy evening shopping more than other countries, peaking at 10pm.
Southeast Asians are more likely to conduct a purchase during weekdays as opposed to weekends. Nevertheless, online traffic on mobile devices are at its highest during weekends, indicating that consumers are more likely to browse and discover products over the weekend and conducts their purchases by weekdays.
3. Southeast Asian startups raised a total of US$7.86 billion from investors in 2017
At 0.18 percent of GDP, the amount of investment into Southeast Asian startups is on par with India’s and a vote of confidence in SEA’s huge internet potential. As of 2016, more than US$2.52 billion was raised by Southeast Asian eCommerce startups.
This figure tripled in 2017 raising a total of US$7.86 billion from investors, that’s the highest growth since 2013 and came about despite the number of deals falling to 320 from 335 according to Tech in Asia.
4. Low level of correlation between conversion rate and the level of maturity of each eCommerce market
Among the most important metrics for any eCommerce operator is their conversion rate. Conversion rate reflects both the quality of a company’s marketing activities and the website’s effectiveness. In its simplest definition, conversion rate is the percentage of website visits that turn into a product purchase. Improving conversion rate can have a dramatic effect on the bottom line and profitability of a business.
Interestingly, Vietnam merchants are leading the way with a conversion rate 30% higher than the average. Singapore displays the second highest conversion rate, closely tied with Indonesia.
5. The Basket Size results is closely correlated to the GDP per capita of each country
Basket size is another key metric for any eCommerce operator which heavily impacting the unit economics profitability of the business. The metric measures the average total amount spent for every order made by customer over a defined period of time.
The basket size is structurally different among verticals and the market positioning of each merchant. Our large sample of merchants from a variety of verticals is mitigating such factors, thus making the basket size comparison among countries particularly interesting.
Singapore has the highest GDP per capita ($90,530) while Vietnam has the lowest GDP per-capita ($6,880). Relatively, Singapore’s merchants score highest with a basket size of $91, 3.7x higher than their Vietnamese counterparts with an average basket size of $23.
6. Bank transfer is the most popular payment method across SEA
Due to low credit card penetration in the region (with the exception of Singapore), eCommerce players in SEA had to face unique challenges, unbeknownst to the western eCommerce markets. As a consequence of this structural shortcoming, a much more diverse range of payment solutions have proliferated in the region.
Cash on Delivery is offered by more than 80% of the players in both Vietnam and the Philippines. Bank transfer is another popular payment method across SEA with respectively 94%, 86%, and 79% of merchants in Indonesia, Vietnam, and Thailand offering it. In Thailand and Vietnam, almost 50% of merchants offer offline point of sales (ie. 7/11)
Payment by installments proves to be very popular (and increasingly so) in both Vietnam (47% of merchants) and Indonesia (42%).
Each country displays very different patterns which highlights the challenges that merchants face when expanding regionally with a one-size fits all approach. Hence, benefiting merchants what are flexible and ensure that they are able to cater to the needs of each unique market.
Barriers eCommerce players must overcome to realise the industry’s true potential
Among the most pressing challenges hampering the growth of the internet economy is the shortage of local talents in the region. Google notes that this issue is the most pressing when compared to five other key challenges. This has led to Southeast Asian players opening tech hubs in other regions such as China, India, and the U.S. where top talents are more readily available.
Emerging companies grapple with identifying the right executives choosing between highly experienced foreigners or nationals who understand the local context but lacked experience. Responses to these challenges by SEA start-ups has been mixed due to the diversity of the economy and that no one-size-fits all solution is best suited to meet this challenge.
Though highly challenging, the future remains bright as governments and education institutions across the region has spotted eCommerce sector’s high growth potential have put in initiatives to fill the missing gap. Governments such as Malaysia has dedicated significant resources to ensure that higher education institutions have the ability to produce high-quality graduates in digital technology and this is evident in other countries as well.
On top of this, a wide variety of performance-driven affiliate partners are available, enabling eCommerce players the ability to obtain local expertise with through partnerships. Major players in the region such as Lazada is a good example. They actively partner with on-ground local partners to expand their customer base. Pierre Poignant, CEO Lazada eLogistics (LEL) & Co-founder of Lazada states that the organization already works with more than 100 companies in delivery and cross-border logistics from Ninjavan in Singapore to ride-hailing start-up Go-Jek in Jakarta.
As the year 2025 draws nearer, time will tell if the internet economy’s aspirations will come to pass. To overcome these hurdles and grab hold of the future, Google stated that the success of SEA startups in the next phase of the ecosystem will depend largely on how well CEOs can grow themselves as the internet economy matures in the years to come.
This article was first published on ValueWalk.