- A Brief Background of JML Malaysia
- Why Shop with JML Malaysia
- JML Malaysia Policies
- JML Malaysia Customer Service
- How to Redeem Your JML Malaysia Coupons and Offers
JML, an abbreviation for John Mills Limited, started as a family store in London, United Kingdom. Opened in 1986 by John Mills, JML operates two divisions: JML Direct for online shopping between consumers and a retail division that focuses on promoting various goods through in-store screens. What makes JML stood out from the rest is their direct-to-consumer marketing technique. This technique makes the process feel more personal since it usually takes place at the homes or office of the consumers.
Over the years, JML has utilized technological innovations in order to promote their products to the masses. They initially started their promotion through short films on the television and these “advertisements” became popular outside of the United Kingdom, predominantly Asia. And now that the Internet has become one of the more prominent methods to market products, JML began its e-commerce journey by JML Direct website. Since then, JML operates in more than 70 countries throughout the world including Malaysia, Singapore, Philippines, Australia, South Africa, and Brazil.
JML offers a myriad of products from household cleaning tools to health and beauty products. On the JML Malaysia website, you can find the following categories to ease your browsing process.
- Kitchen – Under this category, expect to find kitchen tools and appliances like chef pans, chef knives, blenders, and slow cookers at reasonable prices.
- Cleaning – Need some extra hand with your chores? Then you should consider buying a handheld vacuum, mops, buckets, or disposable wipes from this category.
- At Home – The “At Home” category features items that can make your house feel more like a home. Organizational drawers, ironing boards, and other miscellaneous things can be found here.
- Health & Beauty – After you’ve decorated your homes and ease cooking and cleaning process with the kitchen and cleaning tools from JML, time to improve your well-being with items like detangler brushes, women’s shapewear, and work out equipment.
- Bundles – Here in this category, you can find bundles, or sets, for hair styling tools and cleaning equipment at discounted prices.
JML standard delivery that covers all states in Malaysia. The item will be shipped to you will within 5 to 7 days after a successful transaction. The usual delivery time will be between 6pm to 9pm. For orders below RM240, there will be a RM30 flat delivery rate. However, ordering above RM240 will guarantee you free shipping. JML Coterie members would only have to pay RM14.90 for orders under RM240.
Returns & Exchanges
Products that you buy from JML comes with a one-year warranty. However, if it happens to malfunction or break before the warranty expires, you can request JML for an exchange. Do note that the exchange policy doesn’t apply to hygiene or perishable products that have been opened or used, products that were damaged due to negligence or incorrect usage, and products with stains, discoloration, and scratches do to everyday wear and tear.
The products must be sent back to JML in its original packaging, along with its manuals, accessories, or gifts that came with the product. You will also need to be responsible for the delivery charges but there will be no administrative costs charged by JML.
JML offers a 14-days money back guarantee policy as long as the products state so in the infomercial or on the product listing page. This policy won’t be applicable for product illegible for the 14-days money back policy, hygiene or perishable products, purchases not made from JML’s webstore, and one-off promotional discounted products.
To request for a refund, email JML and you will be informed about the procedure. Refund will only be processed through the same payment method that was chosen to purchase the products. Ensure that the item is sent in its original packaging and the refund will be issued within 7 working days.
Toll-Free Number: 1 800 8068 65
- Find the JML coupon page by searching keying in the URL in your browser’s search bar or manually search it on the iPrice coupon page.
- Once you’ve found the JML coupon page, browse through the list of available coupons and offers. Expired offers will appear slightly transparent.
- Click on the “Get this Deal” or “View this Offer” button. Depending on the coupon, there will be a pop-up window containing your promo code.
- If no promo code is available, your offer will be automatically applied.
- Copy and paste the promo code into the designated box upon checkout.
- Complete your transaction and wait for your orders to arrive.